The Invisible Work That Makes Learning Happen
Think learning design is all about creative ideas and fancy technology? Think again. Just like a well-oiled machine, successful learning experiences rely on a hidden layer of operational effort, often unseen and unappreciated.
We're quick to admire the sleek interface of a new app or marvel at the seamless collaboration within a design team. But behind these successes lie robust operational systems — ResearchOps diligently managing data and DesignOps streamlining workflows.
In the world of Learning Experience Design, it's no different. There's an ‘Invisible LxD’ layer: the myriad operational tasks that make learning experiences possible. We see the polished final product – the engaging activities, the seamless technology, the learner's "aha!" moments. But what remains hidden are the countless hours spent on planning, coordination, troubleshooting, and support behind the scenes.
The Iceberg Analogy ❄️
Neil’s Floor talks about LxD iceberg in his post:
What You See: The tip of the iceberg is the visible part – the engaging content, the interactive activities, the smooth facilitation. This is what learners experience directly.
What You Don't See: The vast majority of the iceberg lies beneath the surface. This is the operational side of learning – the planning, the logistics, the tech setup, the communication, the troubleshooting. It's the tireless work of team members in various roles ensuring that everything runs smoothly.
Whether it's a bustling classroom or a virtual training program, invisible learning is everywhere.
In a school setting, it's the teacher meticulously preparing materials, arranging the classroom, and communicating with parents.
In a corporate training program, it's the L&D team coordinating logistics, managing registrations, and troubleshooting technical glitches.
Why do we Need to Recognise the Operational Side? 🛠️
Ignoring the operational side of learning is like ignoring the engine of a car. You might have a beautifully designed vehicle, but without a functioning engine, it won't go anywhere.
Smoother Learner Experience: Accounting for operational tasks in the design process ensures that learners have a seamless and enjoyable experience.
Collaborative Environment: Acknowledging the efforts of all team members involved in creating the learning experience fosters a sense of appreciation and teamwork.
Informed Decision Making: Understanding the operational realities helps designers make informed decisions, set realistic expectations, and avoid potential pitfalls.
The Changing Hands of Operations 🤝🏻
In my own experience, I've found that it's crucial for designers to take ownership of the operational aspects in the early stages of a learning experience. This allows for greater control, faster iteration, and a deeper understanding of potential challenges.
However, once the experience has been refined and stabilized (typically after a few runs), it's often beneficial to hand over operational tasks to a dedicated team or individual. This frees up the designer to focus on their core strengths – creativity, innovation, and strategic thinking.
Actionable Tips for Designers ✅
Balancing Ops and Design: (It's a Challenge!)
Embrace the "Ops Mindset": Even if you're not directly handling operations, consider the operational implications of your design choices from the start.
Streamline Workflows: Utilise tools and templates to automate repetitive tasks and improve efficiency.
Plan to Succeed
Set SOPs & Design Onboarding: Create clear Standard Operating Procedures (SOPs) for recurring tasks and design a thorough onboarding process for new team members or those taking over operational responsibilities.
Celebrate & Recognise: Acknowledge the contributions of all team members involved in the learning experience, not just the designers and facilitators.
The Decision: To Do or To Delegate?
Play to Your Strengths: Focus on your core design skills and delegate operational tasks when possible, especially as the learning experience matures.
Build a Trusted Team: If delegating, cultivate a network of reliable partners who can handle various operational aspects.
Communicate Clearly: Establish clear expectations, timelines, and responsibilities to ensure smooth collaboration.
In a Nutshell 🌰
The next time you marvel at a captivating learning experience, remember the hidden work that made it possible. The "Invisible Learning" – the planning, coordination, and support behind the scenes – is just as crucial as the creative ideas and technology that we see on the surface.
By recognising and valuing the operational side of LxD, we can create more impactful, enjoyable, and sustainable learning experiences for everyone involved.
How do you balance the creative and operational aspects of your learning design work?