No.04 Consistency & culture

Culture is one of the hardest things to build in a learning experience but is the one that has the most profound impact on it. Culture comes from consistently doing something and talking about it.

Learners should know what to expect from a learning environment from the get go. How should they behave, norms, how they feel - all contribute towards culture building. And remember - show don’t tell!

Example:

• Having specific rituals for the staring & ending of a session helps anchor the learners and set clear expectations

• How a facilitator responds to questions from a learner is one action that can add or take-away from the learning culture in a big way. Do learners feel comfortable enough to ask questions?